Reads every new review
New Google reviews are picked up as they arrive, so none sits unanswered.
Your team · Reputation
Every review gets a reply, in your voice.
Reputation reads your new Google reviews and answers them the way you would. The hard ones wait for you.
What it does
Writes in your voice
Replies follow your "How we talk" page: your tone, your words, your sign-off.
Thanks happy customers
Four and five star reviews get a warm, specific reply on their own.
Drafts the hard replies
One to three star reviews get a careful draft that waits for you, because a public reply stays with your name.
What waits for your OK
A reply is public, so the sensitive ones are yours:
01
Every reply to a one, two or three star review
02
Your "How we talk" page, which sets the voice
A typical day
09:00
A five-star review mentions your tech by name. Reputation thanks them and names the tech back.
14:20
A two-star review about a late arrival comes in. A calm reply is drafted for you to approve.
Common questions
Which reviews does it answer on its own?
Four and five star reviews. One to three star reviews are drafted for your approval first.
Which review site does it work with?
Google, through your Google Business Profile, which you connect in Settings.
Will the replies sound like me?
They follow your "How we talk" page in the Business profile, which you can edit any time.
Meet the rest of the team
Chief of staffRuns the team and briefs you every morningReceptionistAnswers every call, text, email and chatSchedulerBooks appointments on your calendarDispatcherSends the right tech and handles emergenciesSalespersonFollows up every lead until it booksClient deskKeeps every customer record in order
The whole team, one plan
$99 a month, plus $8 for each appointment Perbene books. Never more than $349 a month (CAD).