FAQ
Frequently asked questions
Everything you need to know about Perbene. Can't find what you're looking for? Contact us.
Perbene connects to your existing phone line via call forwarding. When a client or prospect calls, Perbene picks up in under 2 seconds, understands the reason for the call, and responds with natural, human-like conversation. No hardware or app installation required -- setup takes under 5 minutes.
Yes. Perbene triages every service request by urgency -- from routine issues to critical emergencies at 2 AM. It creates service requests automatically, dispatches providers when needed, and keeps clients informed throughout the process.
Perbene currently speaks English, French, and Spanish fluently. It detects the caller's language automatically and responds naturally in that language.
When a prospect calls about your services, Perbene asks qualifying questions -- timeline, budget, requirements, and more. Qualified leads are sent directly to your dashboard with all details, so you can follow up with the hottest prospects first.
Yes. Perbene answers every call, 24 hours a day, 7 days a week, 365 days a year -- including holidays, weekends, and after-hours. There is no downtime, no hold music, and no voicemail.
Perbene starts at $49/month for the Starter plan (up to 10 contacts) and $149/month for Professional (up to 50 contacts). Both plans include a 14-day free trial -- no credit card required. Save 17% with annual billing. Enterprise pricing is available for larger businesses. Most users see ROI within the first week.
Every call is recorded and transcribed in real time. You can review full transcripts, listen to recordings, and track outcomes through the Perbene dashboard.
Setup takes under 5 minutes. You simply forward your business phone number to Perbene. No code changes, no hardware, no IT team required.