Common questions

Perbene connects to your existing phone line via call forwarding. When a client or prospect calls, Perbene picks up in under 2 seconds, understands the reason for the call, and responds with natural, human-like conversation. No hardware or app installation required. Setup takes under 5 minutes.

Setup takes under 5 minutes. You simply forward your business phone number to Perbene. No code changes, no hardware, no IT team required. Perbene starts answering calls immediately after forwarding is activated.

No. Perbene works with your existing phone number. We provide a new number or port your existing one, no hardware, no software to install.

Yes. You control the greeting, the questions the AI asks, escalation rules, and notification settings. You can also set the AI's personality and tone to match your brand.

Yes. Perbene uses advanced voice synthesis that sounds professional and natural. Callers consistently report that the experience feels like talking to a real person.

Yes. Perbene triages every service request by urgency, from routine issues to critical emergencies at 2 AM. It creates service requests automatically, dispatches providers when needed, and keeps clients informed throughout the process. Critical emergencies are escalated to your on-call team instantly.

When a prospect calls about your services, Perbene asks qualifying questions about timeline, budget, requirements, and more. Qualified leads are sent directly to your dashboard with all details, so you can follow up with the best prospects instead of sifting through voicemails.

Perbene currently speaks English, French, and Spanish fluently. It detects the caller's language automatically and responds naturally in that language. Additional languages can be added based on your business needs.

Absolutely. Every call is recorded and transcribed in real time. You can review full transcripts, listen to recordings, and track outcomes through the Perbene dashboard, including lead details, service requests created, and emergency escalations.

Perbene will let the caller know that a team member will follow up, then immediately sends you a notification with the full transcript and context so you can respond quickly.

Yes. Perbene answers every call, 24 hours a day, 7 days a week, 365 days a year, including holidays, weekends, and after-hours. There is no downtime, no hold music, and no voicemail. Every call is answered in under 2 seconds.

All three. Beyond phone calls, Perbene answers inbound SMS texts and customer emails with the same AI, qualifying leads, booking appointments, and escalating emergencies on whichever channel the customer uses. Each channel keeps its own conversation history, and replies match the language of the message.

$99 a month, plus $8 for each appointment Perbene books, and never more than $349 a month, in Canadian dollars. A clinic that gets 20 appointments booked in a month pays $99 + $160 = $259.

Yes. Start a 14-day free trial, no card needed to start. Or try the demo first at perbene.ai/demo, right in your browser, in English or French.

An appointment Perbene booked, from a call, text, chat, email or outreach, that wasn't cancelled before it started. Appointments you book yourself don't count.

No. Calls, texts, WhatsApp, web chat and email are included in the $99 base. You pay $8 per appointment Perbene books, and the month never goes past $349.

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices and never share your data with third parties.

Data is stored on dedicated European servers, encrypted at rest and in transit. Call recordings sit in encrypted object storage and are deleted automatically once your retention window ends.

Yes. You can delete individual recordings, contacts, and service requests from your dashboard. Full account deletion is available on request.