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Your hands are busy all day
You're cutting hair, coaching a class or teaching a lesson. The phone rings, a text comes in, a WhatsApp message waits. You answer them all at 9 PM, if you get to them.
For Personal services businesses
Every booking request answered, even with your hands full
Perbene answers the calls, texts and WhatsApp messages that come in while you're with a client, books them into your calendar, sends the reminders and answers your Google reviews. In English and French.
Where work gets lost
The challenges Personal services businesses face
The expensive moments are usually ordinary: a ringing phone, an unfinished follow-up, an emergency that reaches the wrong person.
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Requests on every channel
Some clients call, some text, some write on WhatsApp or through your website. Keeping track of who asked for what, and when, is a job in itself.
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Clients who don't come back
A client loved their visit and meant to rebook. Then life happened. Without a nudge, the next appointment never gets made.
The Perbene difference
Built for Personal services teams
It knows the calls that matter in your trade, keeps the details together and asks you before the important move.
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Answers calls, texts, WhatsApp messages, web chats and emails while you work
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Books clients into your calendar from your real free times
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Sends a confirmation and a reminder before every appointment
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Moves an appointment when a client calls to change it, without you stepping away
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Answers your Google reviews, and can turn the good ones into posts
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Writes to past clients to bring them back, once you approve the messages
A day with Perbene
How Personal services businesses use Perbene
Handled / 01
A Saturday cut on WhatsApp
A client writes on WhatsApp at noon. Perbene offers the free Saturday times, books 11 o'clock, and sends a reminder on Friday.
Handled / 02
A new member for the studio
Someone calls about classes during a session. Perbene explains your schedule and prices, and books their first class.
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Driving lessons in French
A parent texts in French to book lessons for their teenager. Perbene answers in French and books the first lesson on your calendar.
Handled / 04
Bringing regulars back
Perbene writes to clients who haven't booked in a while, once you approve the message, and replies come back to your inbox.
How it works
What happens when a client asks for Saturday
The same steps run on a call, a text, a WhatsApp message or a web chat, while you keep working.
The request gets an answer right away
Perbene answers in your business's name, on the channel the client used, in English or French. No waiting until you're between clients.
It finds a time that works
Perbene reads your calendar, offers the free times on the day they asked for, and books the one they pick.
It reminds them before the visit
The client gets a confirmation and a reminder before the appointment. If they need to move it, they call and Perbene finds another time.
It looks after the review
When a client leaves a Google review, Perbene answers it in your voice. The good ones can become a post when you turn that on. The unhappy ones come to you first.
Why busy businesses miss bookings
A salon, a studio or a driving school earns its money with its hands busy. That's exactly when clients call, text and write to book. Every request that waits a few hours is one that might go to the place down the street.
The requests also arrive everywhere at once. A phone call at 10, a text at 11, a WhatsApp message at noon, a message through your website at 2. Keeping them straight, and remembering who wanted which time, takes the evening.
Perbene answers every one of them as it arrives, books it into your calendar and keeps one history per client, so the client who texted on Monday and called on Wednesday is the same person to you.
Rebooking, reminders and the clients you want back
The easiest booking is the client who already loves you. When a client calls to cancel or move an appointment, Perbene offers another time on the spot, so the visit moves instead of disappearing.
Reminders before each visit keep the calendar honest, and a client who needs to move an appointment can call any time of day, even when you can't pick up.
For clients you haven't seen in a while, Perbene can write to them for you. You choose who gets the message and approve it before anything goes out, and replies come back to your inbox.
WhatsApp, reviews and the word of mouth that fills your week
Many clients would rather write on WhatsApp than call. Perbene answers WhatsApp messages on your business number like any other channel, books from them and keeps them in the same history.
Google reviews are your shop window. Perbene answers each one in your voice, thanks the happy clients, and brings the unhappy ones to you before anything is posted. When you turn it on, a good review becomes a post on your social pages, which you can edit or cancel before it goes out.
Everything Perbene does shows up in History, in plain words, so you always know who was booked, who was reminded and which review got an answer.
A busy Saturday no longer means a pile of messages to answer on Sunday night. The questions get answered as they come in, the bookings land in your calendar, and your evening is yours again.
Setting Perbene up for your business
Setup starts with your website or your booking page. You never fill in a long form to get going. Perbene reads it and drafts your profile: your services and how long each one takes, your prices, your hours, where you are and how clients get ready for a visit. You fix what's wrong, in plain words.
Then you connect your calendar, so Perbene only offers times that are really free, and you choose the number clients reach: the one you already have, forwarded, or a new one. WhatsApp connects to your business number in the same place.
You decide what Perbene does on its own. Answering and booking can run by themselves from the first day, while messages to past clients wait for your approval. Each morning, you get one page on yesterday: who booked, who moved, which review came in.
When your prices or hours change, you change them in the profile and Perbene uses the new version on the next request. A holiday closure, a new service or a price change for the summer takes a minute to write down, and every client who asks after that gets the right answer.
Perbene, answering it all yourself, and a booking app
What happens to a booking request that arrives while you're with a client.
| A request during a client | Perbene | Booking app alone |
|---|---|---|
| Phone calls | Answered and booked during the call | Not answered: the app only takes online bookings |
| Texts and WhatsApp | Answered and booked | Not part of the app |
| Questions before booking | Answered from what you wrote | The client has to call |
| Moving an appointment | The client calls, Perbene moves it | The client looks for the link |
| Reminders | Confirmation and reminder before the visit | Usually included |
| Reviews | Google reviews answered in your voice | Not part of the app |
| Language | English and French, the client's choice | The app's language |
| Cost | $99 a month plus $8 per booked appointment, capped at $349 | A monthly subscription |
Questions from salons, studios and schools
Does Perbene answer WhatsApp?
Yes. Connect your business's WhatsApp number and Perbene answers messages there like any other channel, books from them and keeps them in the client's history.
Can it answer questions before a client books?
Yes, from what you wrote: your services, prices, hours, where you are and how to get ready. Anything it doesn't know comes to you as a short summary.
What about a client who wants to move an appointment?
They call, and Perbene finds another free time and moves it. You see the change in History.
Will it post my reviews without asking?
Only if you turn posts on, and each one can be edited or cancelled before it goes out. Replies to good reviews can go out on their own, and replies to unhappy ones come to you first.
What does it cost?
$99 a month, plus $8 for each appointment Perbene books, and never more than $349 a month, in Canadian dollars. Appointments clients book themselves don't count.
Do I keep my number?
Yes. Forward the number your clients already call, or connect your own phone account. You can also take a new number from Perbene.
Is it in French?
Yes. Perbene answers each client in French or English, and switches when they do. Spanish works too.
Can clients still book online by themselves?
Yes. Your booking page keeps working, and those appointments show up in the same calendar. Only appointments Perbene books count toward the $8 fee.
What if a client asks something Perbene doesn't know?
It says it will check, takes the details, and sends you a short summary with the client's number. When you add the answer to your profile, Perbene uses it from then on.
How do I get started?
Start your 14-day free trial, no card needed to start. Perbene reads your website to draft your profile, you correct it, connect your calendar and choose your number. You can also try the demo first at perbene.ai/demo.
Straightforward pricing
Simple pricing for Personal services businesses
$99 a month, plus $8 for each appointment Perbene books. Never more than $349 a month (CAD).