01
3 AM emergency calls
Burst pipes, lockouts, and heating failures don't wait for office hours. Your property managers are burned out from being the 24/7 on-call team.
For Property Management businesses
AI that handles tenant calls so you don't have to
From maintenance requests to emergency escalations, Perbene triages every tenant call 24/7 — so your team can focus on managing properties, not answering phones.
Where work gets lost
The challenges Property Management businesses face
The expensive moments are usually ordinary: a ringing phone, an unfinished follow-up, an emergency that reaches the wrong person.
02
High call volume across properties
Managing 50+ units means dozens of daily calls — maintenance requests, lease questions, noise complaints. Your staff can't keep up.
03
Slow response times hurt retention
Tenants who can't reach you leave bad reviews and don't renew. Response time is the #1 factor in tenant satisfaction.
The Perbene difference
Built for Property Management teams
It knows the calls that matter in your trade, keeps the details together and asks you before the important move.
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Triages maintenance by urgency: emergency vs. routine vs. cosmetic
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Creates service requests automatically with unit, issue, and photos
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Escalates true emergencies (floods, gas leaks, lockouts) to on-call staff
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Handles lease inquiries and directs prospects to your leasing team
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Supports English, French, and Spanish for diverse tenant populations
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Full audit trail with recordings and transcripts for every call
A day with Perbene
How Property Management businesses use Perbene
Handled / 01
After-hours maintenance triage
A tenant reports a water leak at midnight. Perbene identifies the emergency, captures the unit number and details, and alerts your on-call maintenance team immediately.
Handled / 02
Routine maintenance requests
Broken dishwasher, clogged drain, or HVAC filter change — Perbene logs the request with all details and queues it for your maintenance team's next shift.
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Leasing inquiries
Prospective tenants calling about availability get immediate answers on pricing and unit details, then are flagged for your leasing agent to follow up.
Handled / 04
Noise complaints and lockouts
Perbene handles sensitive situations professionally, logs the complaint, and escalates based on your custom rules for each property.
Straightforward pricing
Simple pricing for Property Management businesses
Starting at $149/month. 14-day free trial. Payment method required to activate.