For Property Management businesses

AI that handles tenant calls so you don't have to

From maintenance requests to emergency escalations, Perbene triages every tenant call 24/7 — so your team can focus on managing properties, not answering phones.

The challenges property management businesses face

3 AM emergency calls

Burst pipes, lockouts, and heating failures don't wait for office hours. Your property managers are burned out from being the 24/7 on-call team.

High call volume across properties

Managing 50+ units means dozens of daily calls — maintenance requests, lease questions, noise complaints. Your staff can't keep up.

Slow response times hurt retention

Tenants who can't reach you leave bad reviews and don't renew. Response time is the #1 factor in tenant satisfaction.

The Perbene difference

Built for property management teams

  • Triages maintenance by urgency: emergency vs. routine vs. cosmetic
  • Creates service requests automatically with unit, issue, and photos
  • Escalates true emergencies (floods, gas leaks, lockouts) to on-call staff
  • Handles lease inquiries and directs prospects to your leasing team
  • Supports English, French, and Spanish for diverse tenant populations
  • Full audit trail with recordings and transcripts for every call
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Calls answered

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Emergency alert

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Faster response

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Languages

How property management businesses use Perbene

After-hours maintenance triage

A tenant reports a water leak at midnight. Perbene identifies the emergency, captures the unit number and details, and alerts your on-call maintenance team immediately.

Routine maintenance requests

Broken dishwasher, clogged drain, or HVAC filter change — Perbene logs the request with all details and queues it for your maintenance team's next shift.

Leasing inquiries

Prospective tenants calling about availability get immediate answers on pricing and unit details, then are flagged for your leasing agent to follow up.

Noise complaints and lockouts

Perbene handles sensitive situations professionally, logs the complaint, and escalates based on your custom rules for each property.

“Setup took 10 minutes. Now every call gets answered professionally, even at 2am. Our emergency response time went from 47 minutes to under 2.”
96%faster response

Rachel Kim

Operations Manager, Greenfield Properties

Simple pricing for property management businesses

Starting at $49/month. 14-day free trial. No credit card required.

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