An answering service takes a message. A cold email tool stops at the meeting. Perbene finds, reaches, books and serves your customers in your name, and you approve what matters.
Why we built it
One missed call was all it took.
I started Perbene after watching my uncle, an experienced master plumber with a 25-year-old shop, lose a $12,000 commercial repipe contract. He was in a crawl space with both hands on a severed main line when his phone rang. The customer left a voicemail. He called back 35 minutes later, but they had already hired a competitor who picked up immediately.
The same story plays out every day in clinics, salons, studios, offices and trades: the business that answers first gets the booking. Owners face an exhausting choice: do the work they take pride in, or spend the day answering calls, booking appointments, chasing follow-ups and updating software that doesn’t talk to itself. An answering service can only take a message. It can’t check your calendar, book the visit or follow up the next day. And a full front desk means a full salary, or several.
Perbene was created to give owners what they have always deserved: a growth desk that finds customers, books them and serves them, while protecting the owner’s time. A team of agents working from one shared customer history, with approvals on your phone for what matters, so you stay in charge without being tied to a desk.
The practical difference
See what changes when Perbene can answer, act and follow through instead of handing you another note.
Takes messages only. Cannot book, follow up or update your customer records.
Answers, qualifies, books, follows up and replies to your reviews.
A monthly fee or staff hours, often with per-minute charges on busy months.
$99 CAD a month plus $8 per booked appointment, capped at $349, with no per-minute fees.
One caller per agent. Callers placed on hold or sent to voicemail during volume spikes.
Every call, text and email answered at the same time, typically in under 2 seconds on a call.
No memory between calls. Customers repeat their details every time.
One customer history: past visits, preferences, notes and every conversation, shared by every agent.
Missed callbacks and notes that never reach you.
Clear controls: choose what Perbene can handle and what must come to you for approval.
What owners get back
What the agents handle from the moment your number goes live.
Phone, SMS, email and website chat answered day and night
Typical time to reply on a live call
Languages handled natively, switching mid-conversation
The most you pay in a month, in Canadian dollars
Your business, still yours
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