01
New patients call while the desk is busy
The front desk is checking someone in, the phone rings twice and goes to voicemail. A new patient rarely leaves a message. They call the next clinic on the list.
For Health and wellness businesses
Every new patient answered, booked and reminded
Perbene answers the calls your front desk can't get to, books new patients into your calendar, sends the reminders, answers your Google reviews and writes to past patients when you approve. In English and French, with your approval on what matters.
Where work gets lost
The challenges Health and wellness businesses face
The expensive moments are usually ordinary: a ringing phone, an unfinished follow-up, an emergency that reaches the wrong person.
02
Empty slots and late cancellations
A patient cancels on the morning of the appointment and the hour stays empty, because nobody had the time to rebook them or fill it.
03
Patients who prefer French, or English
In Quebec, Ottawa or New Brunswick, half your callers would rather speak the other language. Whoever picks up can't always switch.
The Perbene difference
Built for Health and wellness teams
It knows the calls that matter in your trade, keeps the details together and asks you before the important move.
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Answers new-patient calls, texts, web chats and emails day and night, in English and French
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Books first visits and follow-ups into your calendar from your real free times
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Sends a confirmation and a reminder before every appointment
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Rebooks a patient who calls to cancel, so the hour goes back on the calendar
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Answers your Google reviews in your voice and flags the unhappy ones to you first
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Writes to the past patients you choose, once you approve the message
A day with Perbene
How Health and wellness businesses use Perbene
Handled / 01
A new patient after hours
A caller asks about a first physio assessment at 8 PM. Perbene answers in French, explains the visit and the price, and books Thursday at 10.
Handled / 02
A cancellation the same morning
A patient calls to say they can't make it. Perbene offers two other times, rebooks one, and the original hour is free again for the next caller.
Handled / 03
Patients you haven't seen in a while
You pick the patients and approve the message. Perbene sends it, and replies come back to your inbox.
Handled / 04
A Google review
A patient leaves five stars. Perbene thanks them in your voice. A two-star review comes to you first, with a suggested answer.
How it works
What happens when a new patient calls at 7 PM
The same steps run on every call and every message, whether the clinic is open or closed.
The call is answered right away
Perbene picks up on your clinic's number, greets the caller with your clinic's name, and answers in French or English depending on the patient. No hold music, no voicemail.
It asks what the patient needs
Which service, whether it's a first visit, and whether they have a referral or questions about insurance. The answers come from what you wrote in your clinic's profile: your services, prices, hours and policies.
It books from your real free times
Perbene reads your calendar, offers the patient times that are actually free, and books the one they pick during the call. The patient gets a confirmation by text or email, and a reminder before the visit.
You find it all in one place
Every call leaves a recording, a transcript and a short summary, attached to that patient. History shows, in plain words, everything Perbene did that day.
Why the phone is where clinics lose new patients
A new patient doesn't call when it suits your schedule. They call at lunch, after work, or between two appointments of their own. Your front desk is checking someone in, taking a payment, or on the other line. The phone rings out, and the patient tries the next clinic on the map.
Most of those callers never leave a message. The ones who do expect a call back within the hour, and by then they have often booked somewhere else. The clinic paid for the ad or the referral that brought them, and lost them on the last step.
Perbene takes that last step. Every call is answered, every question about your services and hours gets an answer from your own information, and the visit goes on the calendar before the patient hangs up.
Cancellations, reminders and the hours that stay empty
A clinic's calendar leaks in small ways. A patient cancels the morning of. Another forgets the appointment altogether. A third stopped coming after a few visits and nobody followed up.
When a patient calls to cancel, Perbene offers to rebook them on the spot, and the freed hour goes straight back on your calendar for the next caller. Every appointment gets a reminder before it starts, by text or email.
When you want to reach patients you haven't seen in a while, Perbene can write to them for you. You choose who gets the message and approve it before anything goes out, and replies come back to your inbox.
French and English patients, and your reputation
Bilingual clinics know the problem: the caller starts in French, the person at the desk is more at ease in English, and the conversation turns awkward. Perbene answers each patient in their language and switches when they do, on the phone, by text, on WhatsApp and by email.
Reviews matter as much as the phone for a clinic. Perbene answers your Google reviews in your voice: a thank you for the good ones, and the unhappy ones come to you first with a suggested reply. When you turn it on, a good review can also become a post on your social pages, and you can edit or cancel each one before it goes out.
Nothing clinical is decided by Perbene. It books, reminds, answers questions about your services and hours from what you wrote, and passes anything about care to your team.
Setting Perbene up for your clinic
Setup starts with your website. Perbene reads it and drafts your clinic's profile: the services you offer, your practitioners, your hours, your prices and your policies on cancellations and late arrivals. You correct what's wrong and add what's missing, in plain words.
Then you connect a calendar so Perbene can see your real free times, and you choose the number patients will call: the one you already have, forwarded, or a new one. Nothing is installed on the phones at the desk.
From there, you decide how much Perbene does on its own. Booking and reminders can run by themselves from day one, while messages to past patients wait for your approval. Each morning, the Chief of staff sends you one page on what happened the day before: who called, who was booked, and what is waiting for you.
If something isn't right, you change it in the profile and Perbene uses the new version on the next call. No script to rewrite, no training session to book.
Perbene, a receptionist alone, and an answering service
What happens to a new-patient call at 7 PM, in each case.
| The 7 PM new-patient call | Perbene | Answering service |
|---|---|---|
| Who picks up | Answered right away, in your clinic's name | An operator, after a queue on busy nights |
| Language | French or English, the patient's choice | Depends on who is on shift |
| Booking the visit | Booked into your calendar during the call | A message for your desk to call back |
| Reminders | Confirmation and reminder by text or email | Not part of the service |
| Cancellations | Offers to rebook, the hour goes back on the calendar | A message, if the patient leaves one |
| Reviews | Google reviews answered in your voice | Not part of the service |
| What you see afterwards | Recording, transcript and summary on the patient | A message, if it was written down correctly |
| Cost | $99 a month plus $8 per booked appointment, capped at $349 | Usually per minute or per call |
Questions from clinics
Can Perbene book into the calendar we already use?
Perbene books into Google Calendar or Cal.com, reading your real free times before it offers any. If your clinic software is something else, book a call and we'll look at how to connect it with you.
Does it give medical advice?
No. It books, reminds, and answers questions about your services, prices, hours and policies from what you wrote. Anything about a patient's care goes to your team.
Can patients speak French?
Yes. Perbene answers each patient in French or English, the language they speak, and switches if they do. Spanish works too.
What does it cost a clinic?
$99 a month, plus $8 for each appointment Perbene books, and never more than $349 a month, in Canadian dollars. A clinic that gets 20 appointments booked in a month pays $259.
Do we keep our clinic's number?
Yes. Forward the number your patients already call, or connect your own phone account. You can also take a new number from Perbene.
What does it do when a patient cancels?
It offers to rebook them right away. If they don't want to, the appointment is cancelled and the hour goes back on your calendar for the next patient.
Who sees the recordings?
Your team, in your dashboard. Every call has a recording, a transcript and a short summary attached to that patient, and Perbene says at the start that the call is recorded.
How do we get started?
Start your 14-day free trial, no card needed to start. Perbene reads your website to draft your clinic's profile, you correct it, connect your calendar and choose your number. You can also try the demo first at perbene.ai/demo.
Straightforward pricing
Simple pricing for Health and wellness businesses
$99 a month, plus $8 for each appointment Perbene books. Never more than $349 a month (CAD).