Turns calls into service requests
What the customer needs, where, how urgent and how to get in: written down once, ready for the crew.
Your team · Dispatcher
The right person on the job, without you on the phone.
The Dispatcher turns calls into service requests, sends the crew or a contractor, and reaches whoever is on call when it can't wait.
What it does
Handles emergencies
Flooding, no heat, sparking wiring: the emergency is logged and the technician on call is reached.
Prepares quotes
A quote from your standard prices, ready for you to check before it goes out.
Sends the crew
It sees who is on call and dispatches a technician or a contractor to the job.
What waits for your OK
Field work moves fast, and you keep the money decisions:
01
Quotes wait for your review
02
You decide who is on call and when
A typical day
07:05
Two service requests came in overnight. The Dispatcher has them ready, most urgent first.
11:30
A customer wants a price for a water heater. A quote is drafted from your price list for you to send.
23:10
No heat at a customer's home in January. The on-call technician is reached and the customer is told someone is coming.
Common questions
Which businesses is the Dispatcher for?
Businesses that do the work at the customer's home: trades, cleaning, hauling, yard care and property management.
How does it know who is on call?
From the on-call schedule you set in Perbene. After hours, emergencies go to whoever is on it.
Does it send quotes on its own?
It prepares them from your standard prices. You check and send.
Meet the rest of the team
The whole team, one plan
$99 a month, plus $8 for each appointment Perbene books. Never more than $349 a month (CAD).