Answers on every channel
Phone calls, texts, email, WhatsApp and the chat on your website, 24 hours a day, in English, French or Spanish.
Your team · Receptionist
Every customer gets an answer, even when you are on a job.
The Receptionist answers your phone, texts, email, WhatsApp and website chat, day and night, and knows the customers who call back.
What it does
Knows who is calling
A returning customer is recognized and the conversation picks up from the last one, so nobody repeats their story.
Captures every lead
Takes the name, number and what they need, opens a service request when there is work to do, and keeps one record per person.
Flags what is urgent
A real emergency is logged as an urgent alert and reaches you right away instead of waiting in an inbox.
What waits for your OK
The Receptionist handles conversations on its own and keeps you in the loop:
01
Urgent alerts come straight to you
02
Anything it can't settle, like a refund or a safety question, goes to you with a booked time if needed
A typical day
06:45
A customer calls before you are up. The Receptionist answers, takes the job details and opens a service request.
12:20
A website visitor asks about prices. It answers from your profile and captures their details.
21:05
A flooded basement call comes in. It is logged as urgent and you get the alert within seconds.
Common questions
Which languages does it speak?
English, French and Spanish. You choose the languages your business offers, and it stays within them.
Does it answer texts and email too?
Yes. Calls, texts, email, WhatsApp and website chat all reach the same Receptionist, with the same customer history.
What happens with an emergency?
It is logged as an urgent alert and you are told right away. Businesses with field work can also have it reach the technician on call.
Meet the rest of the team
The whole team, one plan
$99 a month, plus $8 for each appointment Perbene books. Never more than $349 a month (CAD).