01
Critical outages hit after hours
A client's server goes down at 2 AM. They call your support line and get voicemail. By morning, they're already talking to your competitor about switching providers.
For IT & Professional Services businesses
Never miss a client call or support ticket again
MSPs, SaaS companies, and IT consultancies can't afford missed calls. Perbene triages support requests, qualifies new business leads, and escalates outages, 24/7, without hiring more staff.
Where work gets lost
The challenges IT & Professional Services businesses face
The expensive moments are usually ordinary: a ringing phone, an unfinished follow-up, an emergency that reaches the wrong person.
02
Small team, too many calls
Your engineers are deep in a deployment or client project. Support calls pile up. New business inquiries go unanswered. You can't do both with a 5-person team.
03
High-value leads slip through
A prospect calls about a $50K/year contract while your team is on a client call. They leave a voicemail, but by the time you call back, they've already signed with someone else.
The Perbene difference
Built for IT & Professional Services teams
It knows the calls that matter in your trade, keeps the details together and asks you before the important move.
01
Triages support calls by severity: P1 outages vs. routine requests vs. general questions
02
Escalates critical issues to your on-call engineer via SMS with full context
03
Qualifies new business leads by company size, budget, timeline, and service needs
04
Handles after-hours client calls professionally, no more voicemail for VIP accounts
05
Routes calls by type: support to your helpdesk, sales to your BD team, billing to ops
06
Full call transcripts integrated into your workflow for ticket creation
A day with Perbene
How IT & Professional Services businesses use Perbene
Handled / 01
After-hours outage escalation
A client reports their network is down at midnight. Perbene identifies the P1 severity, collects the affected systems and impact scope, and pages your on-call engineer immediately.
Handled / 02
New business qualification
A prospect calls asking about managed IT services. Perbene qualifies them by company size, current infrastructure, budget range, and timeline, then flags them as a hot lead for your sales team.
Handled / 03
Tier 1 support triage
Password resets, VPN issues, and printer problems. Perbene captures the details, creates a ticket summary, and queues it for your helpdesk without interrupting your engineers.
Handled / 04
Client account inquiries
Existing clients calling about billing, contract renewals, or SLA questions get immediate, professional responses and are routed to the right team.
Handled / 05
Demo and trial requests
SaaS prospects calling to request a demo or ask about pricing get qualified by use case and company size, then routed directly to your sales calendar.
Handled / 06
Multi-timezone coverage
Clients across time zones call whenever it's business hours for them. Perbene provides consistent, professional coverage regardless of when the call comes in.
Straightforward pricing
Simple pricing for IT & Professional Services businesses
$99 a month, plus $8 for each appointment Perbene books. Never more than $349 a month (CAD).