How Perbene works
From the moment a call comes in to the follow-up notification you receive — here's exactly what happens.
The call workflow
Five steps, fully automated. Every call follows this path.
Answers the call
Perbene picks up in under 2 seconds with a professional greeting tailored to your business. The caller never waits on hold.
Qualifies the lead
The AI asks the right questions to understand what the caller needs, capturing name, contact info, and intent.
Creates a service request
If action is needed, Perbene creates a detailed service request with category, priority, and full context from the call.
Escalates emergencies
Urgent issues — floods, gas leaks, security concerns — get flagged immediately and escalated to your emergency contacts.
Sends you a summary
You receive an instant notification via SMS or email with the full transcript, actions taken, and any follow-up needed.
Built for business operations
Everything you need to manage your calls, leads, and service requests.
Real-time dashboard
See every call, lead, and request in one place. Filter by status, priority, or date. Export reports anytime.
Multilingual AI
Handles calls in English, French, and Spanish. Language detection is automatic — callers speak naturally.
Call recording & transcripts
Every call is recorded and transcribed. Review conversations, search transcripts, and audit AI performance.
Custom AI personality
Configure how your AI sounds and responds. Set the greeting, tone, and escalation rules to match your brand.
24/7 availability
Perbene never sleeps, never calls in sick, and never takes a break. Every call gets answered, every time.
Smart notifications
Choose how and when you're notified. SMS for emergencies, email digests for routine calls, or both.
Every feature, explained
Here's what Perbene actually does on each call — and why it matters for your business.
24/7 AI Call Answering
Perbene answers every inbound call in under 2 seconds, 365 days a year. No hold music, no voicemail, no missed opportunities.
- Picks up in under 2 seconds — faster than any human receptionist
- Understands the reason for the call and responds with contextual conversation
- Handles concurrent calls — no busy signals, no queue
- Works with your existing phone number via simple call forwarding
Lead Qualification
When a prospect calls, Perbene asks qualifying questions to capture the details that matter: timeline, budget, requirements, and contact information.
- Asks customizable qualifying questions based on your business needs
- Captures name, phone, email, timeline, budget, and service interest
- Scores leads automatically so you can prioritize follow-ups
- Sends qualified leads to your dashboard with full transcript
Service Request Triage
Perbene categorizes incoming service requests by urgency and routes them to the right place. Not every call is an emergency.
- Categorizes requests by type and priority: routine, urgent, or emergency
- Creates detailed service requests with full context from the conversation
- Automatically notifies the right team member based on request type
- Keeps the caller informed throughout the process
Emergency Escalation
Critical issues don't wait for business hours. Perbene detects urgency and escalates instantly — whether it's 2 PM or 2 AM.
- Detects emergency keywords and urgency signals in real time
- Escalates immediately to your on-call contacts via SMS and email
- Creates an emergency log with full details and timestamp
- Continues handling the caller while your team is being alerted
Real-Time Dashboard
Every call, lead, and service request flows into a single dashboard. See what's happening across your business in real time.
- Live feed of all calls with status, outcome, and duration
- Full transcripts and recordings searchable by keyword
- Lead pipeline with qualification status and follow-up actions
- Service request tracker with priority levels and assignment
Multilingual Support
Perbene speaks English, French, and Spanish fluently. It detects the caller's language automatically and responds naturally.
- Automatic language detection — callers speak in their preferred language
- Natural-sounding voice synthesis in all supported languages
- Consistent brand experience across all languages
- Additional languages available for Enterprise plans
Built for your role
Whether you own the business, manage operations, or handle service requests — Perbene fits your workflow.
Business owners
Stop missing calls after hours. Perbene handles every inbound call so you can focus on running your business — not chasing voicemails.
Operations managers
Track every call, lead, and service request from a single dashboard. Get real-time visibility into what's happening across your team.
Service teams
Receive prioritized service requests with full context. Emergency escalations reach you instantly, routine requests stay organized.
See it for yourself
Watch Perbene handle a live call, qualify a lead, and triage an emergency — in 15 minutes.