What Perbene handles

Everything Perbene does, from a new customer to the review

New customers found and reached. Calls, texts and messages answered. Appointments booked. Reviews answered. You see the work and approve anything important.

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One continuous handoff

From first contact to work completed

Perbene keeps the context as customers move from conversation to booking, reminders and follow-up.

Answer the customer

The Receptionist answers calls, texts, WhatsApp, website chat and email, typically within 2 seconds on a call, with no hold queue.

Know who they are

Every agent sees the same customer history: past visits, earlier conversations, preferences and notes.

Book the right next step

The Scheduler finds an open slot in your calendar and books it. For urgent field work, the on-call technician gets the job brief by text.

Ask before it matters

Routine bookings execute automatically. Important actions (spending, deletions, anything an agent is set to ask about) route to your phone for 1-click approval.

Close the loop

Technicians get the job brief, the customer gets a booking confirmation and a reminder, and the whole exchange stays on the customer's record.

Front office coverage

The small jobs that keep the whole business moving

Perbene works across the whole customer journey, so nothing depends on one person remembering to call, text, schedule or follow up.

One coordinated team

Chief of Staff, Receptionist, Scheduler, Dispatcher, Salesperson, Reputation, and Client Desk work from the same customer context.

Bring Your Own Agent (BYOA)

Connect specialty estimators, internal tools, or external services through webhooks and the REST API.

Clear approval rules

Fine-grained 'Ask before acting' vs 'Act without approval' permissions ensure agents never overstep pricing, scheduling, or operational boundaries.

Emergency triage

For field work, recognizes gas, electrical, water, structural and heating emergencies, gives the caller safety steps and texts the on-call technician.

Unified Company Memory

One customer record: contact details, address, preferences, notes and every past conversation, shared across calls, texts and email.

Native Multilingual Fluency

Detects the customer's language and answers in English, French or Spanish, switching mid-conversation when they do.

Urgent field dispatch

For field work, urgent calls go straight to the on-call technician whose skills fit, with the job brief by text.

Salesperson follow-up & win-back

Salesperson follows up on leads that went quiet and writes to the past clients you choose, after you approve the first messages.

Results you can see

Calls, leads, appointments and urgent alerts at a glance, plus an estimate of what your after-hours calls were worth.

What happens in practice

Fast when it can be. Careful when it should be.

The routine work moves automatically. The unusual, expensive or sensitive decisions come back to you.

Sub-2-Second Omnichannel Voice Response

Never lose a customer to voicemail or a busy signal again.

Answered on the first ring, even when calls come in together
Natural, interruptible human cadence
Several callers at once, nobody waits on hold

<2sresponse time

Lead conversion and immediate booking

Convert inbound inquiries into booked calendar appointments on the first touch.

Live availability checks on your calendar
Live availability straight from Google Calendar, Cal.com or Calendly
Automated SMS confirmation, plus a reminder before the appointment

1 callcall to booking

Cross-Agent Shared Memory & Company Context

Every agent shares one unified brain, eliminating repeated customer explanations.

Complete customer history: past visits, conversations and notes
Every agent works from the same record, with HubSpot sync if you use it
Customer preferences remembered from one conversation to the next

1 historyshared context

Emergency triage & on-call dispatch

Differentiate routine maintenance from catastrophic emergency calls instantly.

Gas, electrical, water, structural and heating emergencies recognized and prioritized
The caller hears that a technician has been dispatched and is on the way
SMS brief to the on-call technician with the problem, the address and the customer

5emergency types triaged

One place to see and approve the work

See and approve all of Perbene's work from one clear view, on your computer or your phone.

1-click switch between 'Ask before acting' and 'Act without approval'
Complete chronological audit logs of all agent decisions and actions
Mobile Team Inbox for one-tap approvals on the road

1control center

Extensible Architecture & Bring Your Own Agent

Use the ready-made agents today, connect your own agents and tools when you need them.

Webhooks and a documented REST API that works with n8n, Make or your own code
Ready-made agents for reception, booking, sales and reviews
Scoped API keys so your own systems can read and write your data

RESTAPI and webhooks

English, French and Spanish

Serve every customer in their own language.

Natural voices in English, French and Spanish
Instant automatic language switching mid-conversation
Answers drawn from your own business profile, in every language

3native languages

Google reviews answered, not left sitting

Connect your Google Business Profile and stop letting reviews sit unanswered.

Every new Google review picked up automatically, around the clock
4- and 5-star reviews answered automatically in your own tone of voice
1- to 3-star reviews drafted for you and held for your approval before posting

Autoreviews answered

24/7/365 high-availability coverage

Built to stay up through busy mornings, Monday rushes and late-night calls.

Nights, weekends and holidays covered, no rota, no answering service
Every caller answered on the first ring, never a voicemail box
Encrypted storage, and recording retention you set per plan

24/7availability

Your stack, your keys, no lock-in

Run Perbene on your own phone and voice provider accounts, or let us provide them.

Bring your own Telnyx or Twilio account, or take a number from us
Swap the speech, language and voice providers behind your agent at any time
Export your recordings, transcripts and contacts whenever you want them

BYOno lock-in

Who it is for

Built for businesses that run on appointments

Clinics, offices, studios and trades: if your revenue starts with a booking, Perbene finds the customers, books them and keeps them coming back.

Clinics & Health Practices

For dental, physio, chiropractic, veterinary and medical clinics whose day runs on the appointment book.

Bookings into your calendarConfirmations & remindersAfter-hours answeringGoogle review replies

Professional Services

For law, accounting, insurance and consulting offices that want every inquiry qualified before the consultation.

Qualifying questionsConsultation bookingFollow-up on open inquiriesEnglish & French

Personal Services

For salons, spas, studios and trainers who can't pick up the phone in the middle of an appointment.

Booking by phone, text or chatAppointment remindersWhatsApp & website chatCustomer outreach

Trades & Home Services

For plumbing, HVAC, electrical and other trades where a missed call is a job lost to whoever answered.

Emergency on-call routingQuotes & follow-upHubSpot CRM syncGoogle review replies

Ready when you are

Ready to fill your calendar?

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