How Perbene works
From the first call, text, or email to the follow-up you receive — here's exactly what happens.
The call workflow
Five steps, fully automated. Every call follows this path.
Answers the call
Perbene picks up in under 2 seconds with a professional greeting tailored to your business. The caller never waits on hold.
Qualifies the lead
The AI asks the right questions to understand what the caller needs, capturing name, contact info, and intent.
Creates a service request
If action is needed, Perbene creates a detailed service request with category, priority, and full context from the call.
Escalates emergencies
Urgent issues — floods, gas leaks, security concerns — get flagged immediately and escalated to your emergency contacts.
Sends you a summary
You receive an instant notification via SMS or email with the full transcript, actions taken, and any follow-up needed.
Built for business operations
Everything you need to manage your calls, messages, leads, and bookings.
Real-time dashboard
See every call, lead, and request in one place. Filter by status, priority, or date. Export reports anytime.
Multilingual AI
Handles calls in English, French, and Spanish. Language detection is automatic — callers speak naturally.
Call recording & transcripts
Every call is recorded and transcribed. Review conversations, search transcripts, and audit AI performance.
Custom AI personality
Configure how your AI sounds and responds. Set the greeting, tone, and escalation rules to match your brand.
24/7 availability
Perbene never sleeps, never calls in sick, and never takes a break. Every call gets answered, every time.
Smart notifications
Choose how and when you're notified. SMS for emergencies, email digests for routine calls, or both.
Text & email, answered too
Perbene doesn't just take calls. It replies to SMS and email in the same voice — qualifying and routing every conversation, whatever channel your customer chooses.
Books the appointment
Perbene checks your calendar, books the slot, and sends confirmations and reminders automatically — so qualified callers turn into scheduled jobs, not callbacks.
Outbound that follows up
Launch outbound calls and email campaigns to follow up on leads, confirm bookings, and win back quiet customers — all from the same dashboard.
Every feature, explained
Here's what Perbene actually does on every call, text, and email — and why it matters for your business.
24/7 AI Call Answering
Perbene answers every inbound call in under 2 seconds, 365 days a year. No hold music, no voicemail, no missed opportunities.
- Picks up in under 2 seconds — faster than any human receptionist
- Understands the reason for the call and responds with contextual conversation
- Handles concurrent calls — no busy signals, no queue
- Works with your existing phone number via simple call forwarding
Lead Qualification
When a prospect calls, Perbene asks qualifying questions to capture the details that matter: timeline, budget, requirements, and contact information.
- Asks customizable qualifying questions based on your business needs
- Captures name, phone, email, timeline, budget, and service interest
- Scores leads automatically so you can prioritize follow-ups
- Sends qualified leads to your dashboard with full transcript
Service Request Triage
Perbene categorizes incoming service requests by urgency and routes them to the right place. Not every call is an emergency.
- Categorizes requests by type and priority: routine, urgent, or emergency
- Creates detailed service requests with full context from the conversation
- Automatically notifies the right team member based on request type
- Keeps the caller informed throughout the process
Emergency Escalation
Critical issues don't wait for business hours. Perbene detects urgency and escalates instantly — whether it's 2 PM or 2 AM.
- Detects emergency keywords and urgency signals in real time
- Escalates immediately to your on-call contacts via SMS and email
- Creates an emergency log with full details and timestamp
- Continues handling the caller while your team is being alerted
Real-Time Dashboard
Every call, lead, and service request flows into a single dashboard. See what's happening across your business in real time.
- Live feed of all calls with status, outcome, and duration
- Full transcripts and recordings searchable by keyword
- Lead pipeline with qualification status and follow-up actions
- Service request tracker with priority levels and assignment
Multilingual Support
Perbene speaks English, French, and Spanish fluently. It detects the caller's language automatically and responds naturally.
- Automatic language detection — callers speak in their preferred language
- Natural-sounding voice synthesis in all supported languages
- Consistent brand experience across all languages
- Additional languages available for Enterprise plans
Omnichannel: SMS & Email
Your customers don't only call. Perbene answers text messages and emails with the same intelligence it brings to voice — one assistant across every channel.
- Replies to inbound SMS conversations and qualifies leads by text
- Reads and answers customer emails, with per-language signatures
- Keeps each channel's history separate — calls remember calls, texts remember texts
- Hands off to a human or escalates an emergency from any channel
Appointment Booking & Reminders
Capturing the lead is half the job. Perbene books the appointment on the spot and keeps it from slipping — automatic confirmations and reminders included.
- Checks real-time availability and books directly into your calendar
- Sends an instant booking confirmation by SMS
- Follows up with automatic reminders before the appointment
- Reschedules and updates appointments when plans change
Outbound Calls & Campaigns
Perbene works both directions. Reach out to leads, confirm jobs, and run email campaigns — turning your assistant into a growth engine, not just a safety net.
- Places outbound calls to follow up on leads and confirm appointments
- Runs email campaigns and multi-step sequences from the dashboard
- Personalizes outreach with each contact's history and context
- Tracks every outbound touch alongside inbound activity
Review Management & Reputation
Your Google rating is the first thing new customers see. Perbene keeps it healthy by replying to reviews the moment they land.
- Auto-replies to 4- and 5-star reviews in your brand voice
- Drafts thoughtful responses to 1- to 3-star reviews for your approval
- Connects to your Google Business Profile — no new tools to learn
- Turns happy customers into public proof and defuses unhappy ones fast
Built for your role
Whether you own the business, manage operations, or handle service requests — Perbene fits your workflow.
Business owners
Stop missing calls after hours. Perbene handles every inbound call so you can focus on running your business — not chasing voicemails.
Operations managers
Track every call, lead, and service request from a single dashboard. Get real-time visibility into what's happening across your team.
Service teams
Receive prioritized service requests with full context. Emergency escalations reach you instantly, routine requests stay organized.
See it for yourself
Watch Perbene handle a live call, qualify a lead, and triage an emergency — in 15 minutes.